No 3G or 4G signal?

Firstly check that you have Mobile Data switched on.  

If you are in a dead spot and cannot get a 3G or 4G signal you will get the following screen:

Just choose what you want to do (i.e Check-in or stop).  Click on the relevant word and a box will pop up for you to enter your 4 digit pin.  Your app will revert to the home screen once a connection has been reestablished,  However, the app is still working in the background. 

If you do respond via SMS/TXT it is recommended that you delete the messages/conversation afterwards to protect your PIN number (The PIN number is only used to respond to MyTeamSafe).

Please refer to the following guide:

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